Klarna

 

WHO IS KLARNA?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

HOW DOES PAY LATER IN 3 INTEREST-FREE INSTALMENTS WORK?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Saru General and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

CAN I PAY BEFORE THE DUE DATE?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

As soon as Saru General  have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND AND HOW WILL I BE REFUNDED?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days. 

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. 

 

STILL HAVE QUESTIONS?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options they will be happy to help you!